Computer Room Operations & Customer Support Help Desk

• Provides support for county computer users, 24 hours/day, 7 days/week
• Answers all Help Desk calls, logs problems, provides assistance and follow-up
• On-Call assistance provided for all weekends and holidays
• Backs up all information on mainframe and AS/400's as well as various PC networks
• Processes, prints and distributes paychecks, financial reports, tax bills and departmental reports as needed
• Processes all Freedom of Information Act Requests for data located on various systems