When you do a document search, you do not get any results returned, even though there are documents that meet the search criteria. For example, you search for all deeds for a last name of "Smith" for 2004, and you do not get any results.

Resolution

Clear Temporary Internet Files (or clear browser cache)

If the area that is used for storing Temporary Internet Files is full, then the search software may incorrectly fail to return any results. This will work properly from a different PC, or after the Temporary Internet Files are cleared.

There is no way to see pages other than page 1 of an image

• Some versions of QuickTime can cause this problem

Resolution

1. Right click inside the image
2. Select Plug-in Settings
3. Select Mime Settings
4. Expand Images
5. Scroll down and deselect TIFF image file 

Alternate Fix (if the above does not work)

Details

Alternate TIFF file viewers

• IrfanView
• AlternaTiff

Problem - When you click on the "View Image" tab from the "Document Summary" screen, the image does not display. All that you see is a black screen.

You may  not have the latest version of Java installed.  Please follow the steps on the top of this page under the General Troubleshooting heading to address this issue.

Problem - After successfully signing on, the "Image Avail" column says "Sign In Required".  

The bottom left says "Log Out", indicating that you are presently logged in (signed in).

Resolution

Enable "COOKIES" and Java Scripting for the WWW.GOBCCLERK.COM website. Our website requires cookies and Java scripting for full functionality. If this does not resolve the problem, then you may need to add WWW.GOBCCLERK.COM as a "Trusted Site".

Problem - Images do not display when the "View Doc" button from the Search Results screen is clicked. 

Things work when the "DOWNLOAD IMAGE" button is clicked. The "DOWNLOAD IMAGE" button is on the extreme right, on the top of the "View Image" screen.

How to access the "DOWNLOAD IMAGE" tab

An alternative way of viewing and printing the image is as follows: Click on the document number for the image. Click on the "View Image" tab on top of the page. Using the slider bar on the bottom of the page, slide all the way to the right, and click on "Download Image".

Details 

Cookies are little pieces of information that websites can leave on your computer. Since these can be used for tracking and advertising (which Broome County does not do), cookies are sometimes blocked. For the Broome County Clerk website to function properly, cookies must be allowed.

Pop-ups

In order for the “View Doc” button to work, pop-ups must be enabled. If “View Doc” does not work but “Download Image” works, the cause is that pop-ups are being blocked. More than one pop-up blocker can be active on the system.

Here are the steps describing how to configure Internet Explorer to work with the County Clerk website.

For Internet Explorer 6.0 or newer

1. Click on Tools, then click on Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
2. Click the Security tab.
3. Locate the Custom area of the Security tab, and click the Custom Level button.
4. From the Security Settings dialog that opens, scroll through the options until you see Cookies.
5. Check the Enable radio button under Allow per-session cookies.
6. To enable JavaScripting, scroll through the Settings options until you see Scripting.
7. Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
8. Click OK to accept scripting and cookie handling changes and close the Security Settings window.
9. Now, for cookies. Click OK, and then click on the Privacy tab.
10. If your security is set to medium on this screen, you should be OK. If you want to keep higher security in general but allow cookies from the GOBCCLERK website, then do the following:
    1. Click on Edit
    2. Key in .gobcclerk.com in the Address of Web site area, then click Allow.
    3. When you are done, if you scroll down, you will see .gobcclerk.com in the list, set to Always Allow.

For Internet Explorer 5.5, do the following:

1. Click on Tools, then click on Internet Options. You see the Internet Options dialog that provides a number of tabs that allow you to set your browser preferences.
2. Click the Security tab.
3. Locate the Custom area of the Security tab, and click the Custom Level button.
4. From the Security Settings dialog that opens, scroll through the options until you see Cookies.
5. Check the Enable radio button under Allow per-session cookies.
6. To enable JavaScripting, scroll through the Settings options until you see Scripting.
7. Check the radio buttons next to Enable Active Scripting and Scripting of Java applets.
8. Click OK to accept scripting and cookie handling changes and close the Security Settings window.
9. From the Internet Options dialog, click Apply to effect settings then OK to close the dialog.

Problem - How can I be certain I can view the document images? 

i.e. How to make sure that your PC can view and print images.

Resolution

Click on the "Load Test Document" link below. This will load a test "deed" into the program on your PC that handles these type of documents (TIFF images). If you can view and print this document, then you should be able to view and print any document images that you request from our system. This way, you can make sure that everything on your PC is working properly before you purchase a document from our system.

Load Test Document

Problem - When entering a document search, you get no results returned, when there are documents that fit the search criteria. 

Resolution

Clear all of your "Temporary Internet Files" and "Cookies". With recent versions of Internet Explorer, this can be done by clicking on "Tools" in the top bar and then clicking on "Internet Options...". Then, you click the "Delete Cookies" and "Delete Files" buttons. After clicking "Delete Cookies", click "OK" in the box that pops up. After clicking "Delete Files", check the "Delete All Offline Content" box, and then click "OK".

Problem:  Internet Explorer prevents documents from being downloaded

Problem Details:  When an attempt is made to view an image through the “Download document” button, Internet Explorer pops up a message across the top stating “To help protect your security, Interent Explorer blocked this site from downloading files to your computer”.

Resolution:  Change Internet Explorer settings to allow automatic prompting for downloads.

Resolution Details:  In Internet Explorer, make sure that you can “view” the Menu Bar.  Click on “Tools/Internet Options”.  Click on the “Security” tab, and click on “Custom Level”.   Under “Downloads”, set “Automatic prompting for file downloas” to “Enable”.  “File Download” should also be set to “Enable”.  Next, you may need to associate this file type (“TIF”) with an appropriate program.  To do so, first download an image.  Then, find the file that you downloaded through Windows Explorer, and right-click that file.  Select “Open With” and “Choose Program”.  On the bottom, make sure that the box labeled “Always use the selected program for this kind of file” is checked, and select a program – such as Microsoft Document Imaging.